Last Updated: August 17, 2023

Refund Policy

Thank you for choosing UIExpertz for your design and development needs. We value your trust in our services and strive to ensure your satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for services provided by UIExpertz (“we”, “us”, or “our”).

By engaging our services, you acknowledge and agree to the terms of this Refund Policy.

1. Scope of the Policy

This Refund Policy applies to all design, development, and maintenance services provided by UIExpertz, including but not limited to:

– UI/UX Design
– SaaS Design
– Website and Mobile App Design
– WordPress Development
– Webflow Development
– Shopify Development
– Website Maintenance

2. Non-Refundable Services

Certain payments made to UIExpertz are non-refundable, including but not limited to:

– Initial deposits or advance payments made to begin a project.
– Fees paid for work already completed or hours already spent on the project.
– Third-party service fees (e.g., hosting, plugins, domain registration, or third-party integrations).

These payments cover our time, effort, and resources allocated to your project.

3. Eligibility for Refund

Refund requests will be considered only under the following conditions:

– Service Not Yet Started: If you cancel your project before we have commenced any work, you may be eligible for a partial refund (excluding administrative or setup fees).

– Project Delay (Caused by UIExpertz): If we fail to deliver the agreed-upon services within the timeline stated in your project agreement, and no mutual extension has been agreed upon, you may be eligible for a pro-rata refund for the incomplete portion of work.

– Duplicate Payment: If you are charged twice due to a technical or billing error, the duplicate amount will be refunded in full after verification.

4. Refund Process

To request a refund, please email us at support@uiexpertz.com with the following details:

– Full name and contact information
– Project name or invoice number
– Reason for the refund request
– Any supporting documentation (if applicable)

Once your request is received, our team will review it within 7–10 business days. If approved, refunds will be processed to your original payment method within 10–15 business days, depending on your financial institution.

5. Project Cancellation

If a project is canceled by the client after work has begun, a refund (if any) will be determined based on the amount of completed work and resources allocated up to the cancellation date. UIExpertz reserves the right to deduct reasonable fees for work performed and expenses incurred.

If a project is canceled by UIExpertz due to unforeseen circumstances or inability to complete the project, a fair refund will be issued for the uncompleted portion of work.

6. Changes to the Refund Policy

UIExpertz reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our services after such changes constitutes your acceptance of the revised policy.

7. Contact Us

If you have any questions, concerns, or refund-related inquiries, please contact us:

By Email: support@uiexpertz.com